Terms & Conditions

These are the Terms and Conditions of Passports & CarryOns Travel.

In this section,  The terms “travel agent”, "we", "us", and "our" refer to Passports & CarryOns Travel and the terms "you", “traveler”, “client” and “travelers” refers to the person who signs this document.


Seller of Travel

Passports & CarryOns Travel, its employees, shareholders, officers and directors (collectively "Passports & CarryOns Travel") does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, cruise and transportation companies, lodging facilities, local ground operators, etc. As a result, Passports & CarryOns Travel is not responsible for any negligent or willful act or failure to act of any such person or entity. In addition, Passports & CarryOns Travel is not responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.

 We arrange travel services between you and suppliers. Your travel arrangements are contracts between you and the suppliers. While we will attempt, at your request, to obtain alternative arrangements in the event of a cancellation by any supplier, we are not responsible for the performance of the supplier or for reimbursement of money paid by you (or any incidental or consequential or other damages) in the event that the supplier fails to honor its commitments to you.


Passports, Visas, Immunization Requirements 

The travelers are solely responsible for checking their passport expirations, verifying the entry requirements for their destination, and applying for any necessary visas.  Valid passports are required for all international destinations.

Please note that many destinations require your passport to be valid 6 months after the date of your return. 

It is each traveler’s responsibility to make certain that they have proper immunizations before travel – please see your health provider for advice. The CDC website has a list of required immunizations and/or other health notes for each country. 

Each foreign country holds different views of past criminal offenses – if you have a current or past offense, please contact that country directly for entry and exit requirements. Travelers with DWI or DUI records should check whether current rules exclude admission to foreign destinations. As an example, Canada often denies entry to travelers with a DUI conviction.  Travel agent feels it is an invasion of privacy for members of our staff to make such an inquiry and these requirements remain the traveler’s responsibility. For further information, please visit the U.S. State Department web site: travel.state.gov.


Check-in & Departure Responsibilities

It is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. It is the traveler’s responsibility to reconfirm flight times at least 24-72 hours prior to scheduled flights. Travel agent does not assume responsibility for any air or schedule changes. Certain countries require departure taxes that require payment in cash. *Recommended check in times are subject to change without notification. It is the traveler’s responsibility to remain abreast of changes in condition or airport rules that might require earlier arrival times. This information can be found when entering your confirmation number on the airline website.



Unless otherwise defined during the reservation process, final payment is due prior to departure according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to Passports & CarryOns Travel in writing. As a result of cancellation, supplier’s cancellation penalties will apply, which are detailed in your travel documentation. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact your travel agent. All cancellation fees will be charged to the credit card you authorized to pay for travel services, or deducted from the supplier’s refund.


Travel Insurance

You are strongly advised to purchase travel insurance. Passports and Carryons Travel is not an Insurance Agency and that 3rd-party Trip Protection is optional and the cost is non-refundable once purchased. Passports and Carryons Travel cannot sell, solicit or negotiate travel insurance policies. Passports and Carryons Travel has not made a binding assurance or promise about insurance coverage.


Travelers’ Responsibility to Communicate

The travel agent is not liable for any errors or omis​​sions arising from travelers’ significant delay in responding to requests for necessary information including but not limited to:

  • Airline schedule needed to book appropriate transfers
  • Payment deadlines
  • Customized suggestions for excursions or inquiries if services are needed​
  • The travel agent reserves the right to decline to book optional services when information is not received in a timely manner.

Group Bookings

When travelers do not live at the same address, the travel agent will correspond with the initial group leader (the person who made the first contact) throughout the quote process. The group leader will be responsible for communicating the details of the quote and/or any agent questions to the rest of the group. 

The group leader will be responsible for making all payments for the trip unless the group leader requests in writing that each traveler be provided a separate invoice for the trip.  If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. Passports & CarryOns Travel cannot guarantee payment extensions.

 The travel agent is not responsible for any dissatisfaction with the itinerary by group members: the group leader accepts responsibility for checking the itinerary.  By agreeing to move forward with the deposits, the group leader acknowledges that all parties have been informed of necessary details. 

 All quotes assume that travelers will arrive at destinations together.  If travelers arrive separately on different flights,  they will be responsible for the additional cost of airport transfers.



The travel agent does not “keep” payments on behalf of clients.  When a traveler submits a credit card authorization,  the travel agent makes the payment directly to the hotel, cruise, tour, or activity vendor.   The travel agent never receives monies directly from the client.


Limitations for Concierge and Optional Services

The travel agent is not liable/responsible for any reservations the client has made directly with the resort/hotel/tour company/ship, such as: dining reservations, concierge requests, upgraded rooms/airline seats, independently booked tours, private guides, and so on.   In certain circumstances the travel agent may assist with restaurant recommendations and/or limited reservations for special events.  In the event that the traveler cannot attend these events once their trip has begun, the traveler is responsible for contacting the in­-country partner to cancel or change the reservation themselves.    The travel agent will do her best to assist but is not liable for any cancellation fees or delay in processing changes/cancellations.


Gratuities and additional fees 

Wherever possible, the travel agent will attempt to inform the client of any additional costs such as hotel taxes payable upon check in or resort fees.  Hotel taxes may appear on travel vouchers at time of confirmation, and are not always able to be shown during the initial quote.   

 The travel agent is not responsible for any omissions of additional fees during the quote process.  These types of fees include:

  • Gratuities to guides, hotel staff, or drivers
  • Mandatory onboard service charges/gratuities for cruises
  • City taxes payable directly at the hotel (very common in Europe)
  • Costs for transport to/from the airport if traveler did not include transfers in quote
  • Breakfasts or other meals at hotels unless they are specifically included in quote

Travel agent is not responsible for any increases due to fuel surcharges, government imposed taxes/fees or supplier-imposed increases.


Privacy Policy / Use of Personal Information 

In this section, “you” refers to the traveler/client and “I” refers to the travel advisor. 

If you do choose to provide your personal information, I will not willingly share your information with companies outside my organization, except as described in this Privacy Policy. You may at times receive communications from me related to products and services that I believe might interest you. While I believe these services may enhance your time spent at the Sites, you will at all times have the option and ability to opt out from receiving these communications by specifically choosing to do so via a link which will be provided within emails that I send to you. I may disclose total aggregated user statistics in order to describe my services to potential advertisers, other third parties, affiliate companies, and for other lawful purposes. The information I gather from you may be used in several ways, either now or in the future, to gain a better understanding of my Sites’ users and their usage pattern as a whole, for site administration and troubleshooting, to process transactions, contest entries and other matters you initiate, to identify preferences in content and advertising, to target editorial, advertising or other content (such as promotions, special offers or other content) I think might be of interest to you. I may also use information I gather from you to communicate changes and improvements to my website or any registration you have made.

I do not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher. 

I reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, or to enforce my Terms of Use.  You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from my website, so that you may understand how those sites collect, use and store your information. I am not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing my name and a third party’s name) contain content delivered by the third party and not me.

 I may use third party applications to manage your information.  Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. I currently use the following third-party service providers.

  • TESS Client Management System (the system through which you are signing this contract)
  • TravelJoy for submitting additional contacts,  collecting names and addresses for group trips.
  • Cruise and tour companies’ direct booking software (examples include, but are not limited to: OneSource with Princess Cruises, CruisingPower with Royal Caribbean, etc).

I must give the tour provider / travel partners your private information such as your name, date of birth, and state of residency in order to complete your bookings.  Your email and/or telephone may also be required by certain travel providers. At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time.


Additional Disclosures: 

Passports & CarryOns Travel is not the source or supplier of the travel services requested and acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, ground transportation and other companies providing accommodations, transportation, and/or other services. Each of these suppliers is an independent entity with its own management and is not subject to the travel advisor. 

Passports & CarryOns Travel shall not be liable for any accident, injury, property damage or personal loss to client or to those traveling with Client in connection with any travel services we have booked, including but not limited to acts of God, weather conditions, natural disasters, acts of governments or other authorities, wars, civil disturbances, riots, strikes, epidemics, acts of terrorism, breakdown in equipment, theft, delay, fuel increases or cancelation or change in intermarry or schedules.